سياسة التفصيل والاستبدال

We welcome our valued customers and thank you for your refined taste. We hope to provide you with the best service and to satisfy you. We kindly ask our valued customers to consider the following: Tailoring policy: It is necessary to adhere to the washing and ironing instructions attached with the clothing. The company is not responsible for any size errors based on customer inputs through the website. Full payment of the invoice. Modification and refund requests for tailoring can only be made within one day of the contract date, and no modifications are allowed on urgent tailoring services. Refunds take 15 working days from the date of the request and may take longer in some cases. We accept free repair of purchased clothes from our store if there is any manufacturing defect or error in order execution within a maximum of 10 days from the date of receipt of the clothes. If the product is damaged upon arrival, you must immediately photograph the product and contact us. Return policy: 1- Without prejudice to the provisions of the warranty and agreement, the consumer has the right to exchange the product provided by the store within seven days of receiving the product, and cannot exchange the product after the seven days. 2- To exchange the product, it must be impossible to modify and repair the product. The product must be in good condition. The consumer must not have used the product or benefited from it, and there must be a clear defect or error. 3- The store has the right to inspect the product before exchanging to ensure its safety and verify the defect. 4- If the consumer wishes to exchange the product, they bear the shipping costs, and in international exchanges, the consumer bears all shipping costs and the delivery of the product to the shipping company. 5- In case of damage or error caused by manufacturing that cannot be repaired for any reason, the customer will be compensated within a maximum of 15 days from the date of receipt with one of these options: - Exchange the garment for a new tailored one. - Refund the amount paid by the customer (the value of the garment) with a deduction for shipping costs. Refund policy: The customer is not compensated for shipping fees. In case of electronic payment, the purchase amount is refunded directly to the customer, and the amount reaches the customer's account within 7–15 working days, and may take longer in some cases. Accepted payment methods: 1- Bank transfer 2- Cash on delivery The consumer is not entitled to exchange the product in the following cases: 1- If the product was manufactured based on the consumer’s request or according to specifications they set, except for products with a defect or that violated the specifications set by the consumer.